WorkLift Front Desk
The AI employee who never misses a call.
Front Desk answers, qualifies, schedules, follows up, and escalates every customer conversation — across phone, text, email, and your website — so nothing waits on you to get to it.
Channels
Meets customers wherever they already reach out
One AI employee, one inbox, no channel left unattended.
Phone
Answers inbound calls and follows up on missed ones with a text-back, within seconds.
Text / SMS
Handles full conversations by text — qualifying, scheduling, and confirming in real time.
Reads, replies, and threads inquiries just like a real front-desk employee would.
Website chat
Engages visitors through your contact form or site chat instead of leaving them to guess.
Facebook Messenger
On the roadmap for a future release.
Instagram DMs
On the roadmap for a future release.
How it works
Five jobs, done in order, every time
This is the exact sequence Front Desk runs for every inbound conversation.
Governance
You're always the decision-maker
Front Desk is built to know what's outside its judgment. Anything involving money, cancellations, or a customer who sounds upset is flagged to you rather than handled autonomously — along with anything Front Desk isn't confident about, or a lead valuable enough that it deserves your personal touch.
A trigger is detected
A refund, a cancellation, a billing dispute, negative sentiment, low confidence, or a high-value opportunity comes up mid-conversation.
The conversation is flagged
Front Desk stops short of resolving it on its own and marks exactly why the conversation needs a human.
It routes to you
You get it in your inbox with full context, and you decide what happens next — not the AI.
Escalation queue
Requires your review
- Refund requested — customer disputing a $340 charge
- Cancellation — wants to cancel Thursday's appointment
- Negative sentiment — customer message flagged as upset
- High-value inquiry — commercial order, 200+ units
See Front Desk handle a real conversation
Bring a real scenario from your business — we'll walk through exactly how Front Desk would answer, qualify, schedule, and escalate it.